Q. How do I FTP to my site?

Configuring Cute FTP
Based on version 4.2
Please note that there are a number of older and current versions of Cute FTP floating around. As a result, some of the instructions provided here cannot possibly reflect all the versions, which have been released in the past 5 years.
The only small difference you may encounter is where some of the options can be found (depending on the client version you’re using). In any event, everything is pretty well much the same.

Let’s get started:

1. Open Cute FTP

2. Select “File”

3. Select “Site Manager”

4. Select “New”

Your Settings Should Be As Follows:
– Label for site: Enter a name for this account. For example, “My Root Account.”
– FTP Host Address: www.mydomain.com
– FTP Site Username: Your C-Panel login name
– FTP Site Password: Your C-Panel password
– FTP Site Connection: Port: 21
– Login Type: Normal

Configuring WSFTP

Please note that there are a number of older and current versions of WSFTP floating around. As a result, some of the instructions provided here cannot possibly reflect all the versions, which have been released in the past 5 years. The only small difference you may encounter is where some of the options can be found (depending on the client version you’re using). In any event, everything is pretty well much the same.

You’ll be taken through these options:

1. Open your WSFTP client
2. The dialog box “WS_FTP” Sites should display. If not, click the “Connect” button. 3. Select “New”

1. New Site/Folder: Choose a name for this account
2. Host Name or IP address: www.yourdomain.com
3. User ID: Your C-Panel login
4. User Password: Your C-Panel Password
5. Select “Save Password.”
6. Select “Finish.”

Done! Your can now FTP into your site

Cute FTP NOTES:

There are a few advanced features you may want to be aware of. These features may need to be enabled if you’re having problems accessing your site via an FTP client. The following sections will explain:

Trouble accessing your site via FTP: – This can sometimes occur if your accessing the Internet from behind a firewall, personal router, or using an Internet connection sharing system such as NAT (Network Address Translation). This is often a class case scenario in a home or small office where several computers are being shared by one Internet connection.

Symptoms include, difficulty logging in via FTP, and or maintaining a reliable upload or download session.

Use Passive Mode instead: From your FTP main interface, select:

1. Edit (from the main dropdown menus)
2. Settings
A dialog box called “Settings” now appears. Select:
3. Connections
4. Firewall This opens the Connection/Firewall dialog box:
5. Check the box that says “PASV mode.”
6. Click OK
Don’t touch any of the other settings
Ignore all other settings you see here except for the “PASV_mode” setting!

Give it a try and see how it works. If you’re still having problems, you should contact your ISP to see if they can make the necessary changes required for you to access your site via FTP. There are a vast number of network configurations ISP’s sometimes use, and some of which that can cause problems for users wanting to access the web beyond that of a browser.

How to view all files in your account (For Advanced Users).
Advanced users may want ability to view “all hidden” files in their directories. While most of these are critical system files, there are a few, which can be manually edited by “Advanced Users.” This is done by inserting an entry into the “File Masking” feature in the client.Unmasking Hidden Files:
1. Open Cute FTP
2. Go to the site manager
3. Select your account
4. Select “Edit”

A dialog box opens called “Site Properties”:
1. Check the “Enable Filter” box
2. Click the “Filter” button
3. Check the “Enable Remote Filters (Server Applied Filer)” box
4. In the “Remote Filter” window, type this command -a
5. Click ok

The -a command will unmask “all” files in your web account.

One Final Note:
NEVER REMOVE OR ALTER FILES, WHICH HAVE BEEN CREATED BY THE SERVER or C-Panel!! Unless you’re an advanced user, please leave all files that have been created by the system alone! Doing otherwise could cause serious problems with your account, and in some cases take it offline completely. When in doubt “ASK”, do not Delete!

WSFPT NOTES:

C-Panel Username and Password:
TheC-Panel Username and Password was sent to you in your welcoming email. If you’ve changed your “C-Panel” Username and Password before setting this up, then use you must use them instead.

Trouble accessing your site via FTP:
This can sometimes occur if your accessing the Internet from behind a firewall, personal router, or using an Internet connection sharing system such as NAT (Network Address Translation).

This is often a class case scenario in a home or small office where several computers are being shared by one Internet connection. Symptoms include, difficulty logging in via FTP, and or maintaining a reliable upload or download session. If this is the case, try “Passive Mode.”

Setting Passive Mode:

1. Open the WSFTP account manager

2. Highlight your account

3. Select “Properties”

4. Select the “Advanced” tab

5. Check the box called “Passive Transfers.”

6. Click “OK”

Select passive mode, click “OK”, and try it again.

How to view all files in your account (For Advanced Users):

Advanced users may want ability to view “all hidden” files in their directory. While most of these are critical system files, there are a few, which can be manually edited by “Advanced Users.” This is done by inserting an entry into the “File Masking” feature in the client.

Unmasking Hidden Files:

1. Open the WSFTP account manager

2. Highlight your account

3. Select “Properties”

4. Select the “Startup” tab

5. In the “Remote File Mask” window, enter -a

The -a command will unmask all files in your web account.

One Final Note:
NEVER REMOVE OR ALTER FILES, WHICH HAVE BEEN CREATED BY THE SERVER or C-Panel!! Unless you’re an advanced user, please leave all files that have been created by the system alone! Doing otherwise could cause serious problems with your account, and in some cases take it offline completely. When in doubt “ASK”, do not Delete!

Q. Can I have CGI outside of the bin?

A – Yes, CGI will function in the public_html folder.

Q. I’ve uploaded my site and still see “placeholder for …”?

A- You are still seeing the default index.html page set up when you ordered   your hosting plan through us. Make sure to delete that old index.html page, then your site should resolve correctly.

Q. What is the correct path to Perl?

A – /usr/bin/perl

Q. What is the correct path to sendmail?

A- /usr/sbin/sendmail

Q. What is the full path to my cgi-bin?

A- /home/username/public_html/cgi-bin

Q. Where are my statistics?

A- Click the report button after logging into Cpanel and hit the Webalizer option. This will open a new window to Webalizer with all your statistics for that domain.

Q. Which folder do I load my web pages to?

A- You should place all of your web documents in the public_html directory.

Q. Why isn’t my SSI working?

A- In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.

Q. I keep getting errors when trying to publish with Frontpage?

A- The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to.